Billing

Billing & plans

Four plans — Core, Growth, Scale and Enterprise — billed per company in EUR, PLN or USD. The 14-day trial requires no credit card. This page covers the limits, overage billing, what gets charged when, and how to read your Stripe receipt.

The four plans, side by side

Core — €99 / 417 zł / $108 per month. Up to 3 locations, 2 brands, 25 employees, 8 booking professionals, 100 invoices per month, 5 GB storage and 50,000 AI tokens per month. Every module is included from day one: Shifts, HR, Finance, Bookings, Payroll, the AI Assistant and KSeF (Polish e-invoicing).

Growth— €159 / 668 zł / $173 per month. Up to 6 locations, 3 brands, 60 employees, 15 professionals, 250 invoices per month, 5 GB storage and 150,000 AI tokens per month. Everything in Core, plus Stripe & Kontomatik integration included at no extra cost.

Scale— €259 / 1089 zł / $282 per month. Up to 10 locations, 5 brands, 100 employees, 25 professionals, 500 invoices per month, 5 GB storage and 500,000 AI tokens per month. Everything in Growth, plus Stock & Inventory management.

Enterprise — custom pricing, sold via sales@getup.dev. Unlimited companies, locations, employees and professionals — every module, including Stock. Custom ERP / API access, sector-specific deployments, a dedicated account manager, an SLA, training and onboarding package, 24/7 priority support.

KSeF is included on every plan for Polish companies. Companies registered outside Poland pay a flat €19 / 80 zł / $21 per month add-on for KSeF access — see KSeF for details.

The 14-day trial

Every Core, Growth and Scale workspace begins with a 14-day free trial. The clock starts when your workspace is activated, not when you submit the application. No credit card is required to start; you only put a payment method down when you decide to keep going.

During the trial you use whichever plan you signed up for — pick the plan that matches your real volume; you can switch plans at any time, before or after the trial ends.
You can cancel from /company/subscription at any time during the trial. Cancelling means no charge ever happens and your workspace becomes read-only on day 15.
You can convert before day 14. The first paid month starts the day you convert; the unused trial days are not forfeited (they count as already-credited).

Currencies

Subscription billingruns in EUR, PLN or USD via Stripe. Pick the currency on the upgrade screen; you can't mix-and-match per company in one workspace.

Workspace operating currency — the currency your invoices, expenses and reports are denominated in — also supports CAD and TRY in addition to EUR / PLN / USD. Set it on the company profile. Polish-registered companies default to PLN; Turkish-registered to TRY; everyone else to EUR.

Flat base fee, billed overage, capped bill shock

Every plan limit — employees, locations, brands, professionals, invoices, storage and AI tokens — works the same way. Stay within the included amount and there's nothing extra to pay. Go over it and GetUp doesn't block you or force an urgent upgrade: the extra usage is detected automatically and billed as a line item on your next regular invoice, at the per-unit overage rate published on the pricing page. Two safeguards keep this predictable: usage is hard-capped at 2× your plan's included amount (past that, new records are blocked and we'll suggest Enterprise), and your total monthly overage spend is capped too (by default, at your plan's own base price) so a single month can never silently balloon. Enterprise plans run on a custom contract: caps and any overage rates are agreed up-front and there is no standard meter on top.

Self-serve add-ons

A handful of features are billed separately from the base plan, activated on demand from /company/settings or the relevant module page — no sales call needed. All figures below are EUR (see the pricing page for PLN/USD).

Bank & payment integrations— €25/mo on Core (Kontomatik, Wise, Revolut, Stripe, Mollie, GoCardless all at once). Growth includes Stripe & Kontomatik at no extra cost; the rest of the bundle is still the €25/mo add-on until Scale, where all six connectors are included.
Calendar sync (Wix Bookings + Google Calendar) — €19/mo on Core, both at once. Growth includes Google Calendar at no extra cost; Wix Bookings is still the €19/mo add-on until Scale, where both are included.
POS Terminal — €39/mo base fee once activated, plus €15/mo per active terminal.
Stock & Inventory location extension— on Scale and above only (Stock isn't available on Core/Growth at all): €8/location/mo for locations beyond your plan's included location count.
Reservations (tables/rooms + the Tujemy marketplace) — included in Growth, Scale and Enterprise (not available on Core), billed per physical location:
- Restaurants: your first restaurant location is free; every additional restaurant location is €25/mo flat.
- Hotels: every hotel location pays its own €25/mo base (no free first location), which includes 15 rooms. Extra rooms are €2/room/mo, or €4/room/mo instead if that location's own Tujemy marketplace listing is live (replaces the €2 rate, doesn't add to it). Past 150 rooms at one location, talk to sales about Enterprise.

Changing plans

From /company/subscription:

Switching between Core, Growth and Scale — takes effect immediately in either direction. The new plan's modules and limits apply within seconds; Stripe prorates the difference automatically, charging or crediting the remainder of the current billing cycle.
Moving to a lower plan — if your current usage is already above the new plan's included amount (e.g. you have 8 locations and move from Scale to Growth's 6), nothing is deleted and nothing is blocked immediately — the difference is simply billed as overage from that point on, subject to the same 2× cap and monthly spending cap above.
Plan change to Enterprise — handled by the GetUp team after we agree on a quote. Your workspace migrates without data loss.

Invoices and receipts

Stripe sends an invoice email after every successful charge. The email contains:

A hosted invoice URL — view and download the PDF.
The transaction reference and amount.
The Stripe Customer Portal link — change card, change billing address, cancel subscription.

Need a VAT-compliant invoice in your name? The Stripe Customer Portal lets you set the company name and VAT ID; future invoices use those values. Past invoices can be re-issued by Stripe support if you change billing details mid-period.

Paying by bank transfer

For yearly Enterprise customers and any operator who specifically asks, we accept bank transfer instead of card. Email billing@getup.dev with your company details and we send a proforma; the workspace activates the moment the wire clears.

When a payment fails

Stripe retries failed charges several times over a few days. During the retry window your subscription is in past_due state — the workspace still works, but a yellow banner appears at the top of every page. After the final retry fails, the subscription is marked canceled. From there:

Your workspace becomes read-only.
You retain 30 days of read-only access to export anything you need.
On day 30, the daily cron purges the workspace. Pre-day-30 you can pay the outstanding invoice from the Stripe portal and we restore active state instantly.

Cancelling

Cancel from /company/subscription → Cancel subscription, or from the Stripe Customer Portal. We treat both equivalently. After cancellation:

You keep full access until the end of the current paid period.
Then the workspace becomes read-only for 30 days for export.
On day 30, the workspace is purged. KSeF documents already submitted to the Polish gateway remain on the gateway side per Polish law — only your local archive is removed.

Changed your mind during the read-only window? Click Reactivate on the same screen; everything is restored exactly as it was.

Where to go next

Something still unclear?

Open a workspace and try it, or email us with your scenario — we reply in hours, not days.

Start a workspace Email support