How long does approval take after I register?
Typically within one business day. A person reviews each application, then emails you the login link and a temporary password when your workspace is activated. If you pay by bank transfer, activation happens once we receive the payment.
Can staff sign up themselves?
No. Staff accounts are created by a company manager from the Employees screen. The staff member receives a welcome email with a temporary password and logs in at /staff/login. They can change their password from the staff panel.
Does GetUp have a mobile app?
GetUp's panel runs in the browser on mobile and tablet — no install required for managers or staff. The responsive web experience on iOS and Android is the production interface and covers every flow including tablet check-in; there is no separate native app to download.
What languages does the product support?
English, Polish and Turkish — across landing, sign-in, the company panel, the staff portal and the accountant portal. Switch with the in-app picker or by appending ?lang=en|pl|tr to any URL.
Does clock-in verify location or take a photo?
No. Check-in and check-out use short, time-bound codes issued on the venue tablet at /location/{id}/tablet. The employee enters the code on their phone to confirm attendance. No GPS capture, no photo, no biometric.
Can I publish a booking page without a website?
Yes — every workspace, from Core up, gets a public page at /book/{your-slug}. Toggle Public booking on under Bookings → Settings, add at least one service and one professional, and the link is live. You can also share a per-professional URL: /book/{slug}/p/{professionalId}. See Bookings, end to end for the full walkthrough.
Is there a two-factor option?
Yes — TOTP (Google Authenticator, 1Password, etc.) is available on the Company portal from Account settings → Security. Once enabled, sign-in requires the 6-digit code on every fresh session. Staff and accountant portals don't expose 2FA today.
How do I export everything I have?
From Account settings → Export my data. The export bundles every employee, shift, invoice, payroll period, KSeF document and audit-log entry tied to your workspace into a ZIP and emails it to the company owner. See the GDPR export & delete guide for the deletion path.
Is there a public REST API or webhook system?
Not today, on any self-serve plan. Custom integrations — webhooks, ERP, POS, API access — are handled as part of the Enterprise plan. Email sales@getup.dev to scope the work.
Where does my accountant sign in?
At /accountant/login. Accountants only see Invoices, KSeF Inbound and KSeF Outbound for the companies you've assigned to them — they never see payroll detail, employee records, or any company they aren't assigned to. Full scope at Portals → Accountant.
Can I upgrade or downgrade my plan mid-cycle?
Yes, and it takes effect immediately in either direction — Stripe prorates the difference automatically. Your data persists across plan changes; if a downgrade puts your usage over the new plan's included amount, nothing is blocked — it's billed as overage instead, up to a 2× ceiling. Mechanics at Billing → Changing plans.
What happens to my data if I cancel?
You keep read-only access for 30 days to export anything you need. On day 30 the daily cron purges the workspace. See Export your data, or delete the workspace for the full flow, and the DPA for the formal retention policy.
Do I have to use KSeF if I'm not in Poland?
No. KSeF is a Polish tax-authority gateway and is only relevant for companies invoicing under a Polish NIP. The module is included on every plan but can stay dormant indefinitely if you don't connect it. Workspaces in TR, EE, ES and elsewhere often run GetUp without ever opening the KSeF screens.
What's the difference between a company and a brand?
A company is a legal entity — one tax ID, one set of invoices, one KSeF connection. A brand is a public-facing label that runs inside the company — many restaurants run two or three brands under one legal entity. Reports roll up at both levels: brand totals at the bottom, company totals underneath.
Is the AI assistant always on?
Yes, on every plan, with a monthly token allowance that scales by tier. Queries run on a Claude model; responses cite the rows they used so you can verify them. The assistant doesn't make writes without an explicit Confirm click — see Use the AI Assistant safely.
How do I reach support?
Email support@getup.dev from any plan — Core gets standard email support. Growth and Scale add priority response (Scale also gets live chat); Enterprise adds a dedicated account manager, an SLA and 24/7 coverage. For security issues, see RFC 9116 security.txt.